Name: The Last Hotel STL
Price range: $$$

Question 1

DO YOU HAVE ADJOINING ROOMS?

Accepted Answer

Yes. If you would like adjoining rooms, please call our front desk at 1-314-390-2500 and we will do our best to accommodate your needs.

Question 2

DO YOU HAVE ADA COMPLIANT ROOMS?

Accepted Answer

We’re proud to offer a variety of accessible rooms to the guests of The Last Hotel. Our guest rooms feature roll-in accessibility, accessible transfer and hearing-impaired accommodations. Please see ADA Accessibility under our “rooms” section for specific room features, visit our accessibility page or call our front desk at 1-314-390-2500 for any additional questions.

Question 3

DO I NEED TO PROVIDE A CREDIT CARD IN ORDER TO BOOK MY ROOM?

Accepted Answer

Yes, in order to guarantee your room, The Last Hotel requires you to provide a credit card number at the time of reservation, either by phone or online. Your credit or debit card will not be charged until you arrive at the hotel unless you select a prepayment option. A $300 security deposit will be required upon check in, it will be released after you leave and your room has been cleaned, and no damage or rules have been broken.

Question 4

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

The Last Hotel requires that you cancel your hotel room at least 24 hours before your scheduled check-in time (3 p.m. CST on the day of arrival). If you fail to cancel by that time, you’re subject to a cancellation fee up to the cost of the reservation. To cancel your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-314-390-2500.

Question 5

HOW CAN I MAKE A SPECIAL REQUEST REGARDING MY STAY?

Accepted Answer

At The Last Hotel, our aim is to make every stay memorable and special. To that end, we will do our very best to accommodate any requests. Special requests can be made while booking your hotel room online or by phone with a guest representative.

Question 6

HOW DO I CANCEL MY RESERVATION?

Accepted Answer

To cancel your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-314-390-2500

Question 7

HOW DO I MODIFY MY RESERVATION?

Accepted Answer

To modify your reservation, please find your confirmation number and visit the booking window or call our front desk at 1-314-390-2500 and we will do our best to accommodate your changes. Please note that shortening a stay must still be done before the 24-hour cancellation period.

Question 8

ARE PETS ALLOWED TO STAY AT THE HOTEL?

Accepted Answer

Yes! The Last Hotel gladly welcomes most pets.

Question 9

CAN I COME TO THE HOTEL WITHOUT A RESERVATION?

Accepted Answer

Anyone is welcome to visit The Last Hotel. We feature two bar and restaurant spaces along with a retail area we encourage everyone to visit. If you would like to stay at the hotel, please visit the front desk where a guest service representative will be happy to create a reservation for you pending availability.

Question 10

DO YOU HAVE A LOYALTY PROGRAM?

Accepted Answer

We do not at this time however frequent guests are subject to occasional surprises and offers.

Question 11

IS PARKING AVAILABLE ON-SITE?

Accepted Answer

The Last Hotel offers valet parking. Valet parking is available for $30 per night. Please pull up to the hotel’s front entrance on Washington Avenue to valet your vehicle.

Question 12

WHEN CAN I CHECK IN?

Accepted Answer

Check in is at 3:00 p.m. If you would like to check in early, please contact a guest service representative at 1-314-390-2500 and we will do our best to accommodate an earlier check in. If you will be checking in past 11 p.m. CST, please contact a guest service representative at 1-314-390-2500in order to keep your reservation.

Question 13

WHEN DO I HAVE TO CHECK OUT?

Accepted Answer

Check out is at 11 a.m. If you require a late check out, please contact a guest service representative at 1-314-390-2500 and we will do our best to accommodate you. But a Check out after 11am and before 3:00 pm may be subject to a Day Pass fee of $65 based on occupancy and Management discretion.

Question 14

IS CONCIERGE OPEN 24 HOURS?

Accepted Answer

Yes, a guest service representative can help you at any time.

Question 15

CAN I LEAVE MY LUGGAGE AT THE FRONT DESK?

Accepted Answer

We would be happy to look after your luggage and will store it for free of charge on your check-in and check-out days.

Question 16

DO YOU PROVIDE FREE WIFI?

Accepted Answer

Wireless internet connection is available for bar, restaurant and hotel guests free of charge.

Question 17

IS BREAKFAST INCLUDED?

Accepted Answer

Breakfast is not included in the price of the hotel room but is available from 7 a.m. to 3:30 p.m. daily in The Pantry and on weekends in our restaurant Ultima Cucina, located on the hotel’s first floor. We also serve Brunch on the weekends.

Question 18

IS ROOM SERVICE AVAILABLE?

Accepted Answer

The full room service menu is available from 7 a.m. to 9 p.m.

Question 19

CAN I INVITE GUESTS TO MY ROOM?

Accepted Answer

We happily welcome your guests in the hotel but they need to be accompanied by the guest who holds the reservation for security purposes, and no Guests on The Last Rooftop. Wristbands are required on the Rooftop.

Question 20

WHAT ARE THE POOL HOURS?

Accepted Answer

The pool hours are 10 a.m. CST to 8 p.m. CST for people 21 and older. Pool closes at 5Pm for kids. Pool is open 365 days a year, weather permitting.

Question 21

WHAT IS THE PANTRY, AND WHAT DO YOU SELL THERE?

Accepted Answer

The Pantry, located in our main lobby space, is the place to get Breakfast, Lunch, or a snack, treat, or Coffee/Espresso. We have everything from cold drinks and alcohol to soft serve ice cream and lots of quick snacks or fresh fruit.

Question 22

DO YOU HAVE SMOKING AREAS IN YOUR HOTEL?

Accepted Answer

We do not allow smoking in public areas or guest rooms at The Last Hotel. City law dictates that you must be 10 feet from all buildings to smoke.

Question 23

IS IT POSSIBLE TO HAVE A COT IN THE ROOM?

Accepted Answer

We do offer roll-away beds that are based on availability for $50/night.

Question 24

WHEN DO I PAY FOR MY STAY?

Accepted Answer

Payments are authorized when you check into the hotel and you are charged for the cost of your stay upon check out. Any additional charges, including mini bar items, may be charged after that time. Please note that a bank may put a hold on your funds during the authorization process if you’re using a debit card.

Question 25

WHAT CREDIT/DEBIT CARDS DO YOU ACCEPT?

Accepted Answer

We accept Visa, MasterCard, Discover, American Express and Diners Club cards. We do not accept personal checks.

Question 26

HOW CAN I EXTEND MY STAY?

Accepted Answer

Please visit the front desk to check availability and extend your stay. We’d be happy to have you for as long as you’d like!

Question 27

AFTER YOU LEAVE

Accepted Answer

I left a personal item at the hotel, how do I get it back? If you think you’ve left a personal item at our hotel, please contact a guest service representative at 1-314-390-2500 as soon as possible. We will do our best to find any lost items and will ship them to you USPS.

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